Microsoft Bookings
Professional online appointment booking for your customers and employees. Directly in Microsoft 365 — no third-party tools.
Appointment Scheduling Costs Your Team Time Every Day
Customers call, write emails, wait for callbacks. Employees juggle between calendars, phones, and inboxes. The result: double-booked appointments, no-shows without reminders, and a helpdesk doing routine work instead of creating value.
Many organizations use external tools like Calendly or Doodle — adding costs and data leakage to third parties. Yet Microsoft Bookings is already included in most M365 licenses. All that is missing is structured setup and a governance concept.
ACTIVITIES IN DETAIL
DELIVERABLES
Activate Bookings at tenant level and configure admin controls
Set up shared booking pages for departments (sales, customer service, HR)
Define services together with your departments: duration, buffer times, online/on-site
Standardize scheduling policies: lead times, booking windows, cancellation rules
Configure Teams integration for automatic online meeting links
Governance concept: roles, branding, access control, GDPR consent
Next steps after Microsoft Bookings
A cleanly configured tenant is the foundation. These blueprints build directly on it
